Customer Service Representative

7 days ago


Longwood, Florida, United States HomeTeam Pest Defense Full time

HomeTeam Pest Defense is the #1 pest management company to homebuilders, performing over 2 million services a year. Our unique Taexx built-in pest control system during a home's construction sets us apart.

We're looking for a Customer Service Representative to join our team As a key member of our customer-facing team, you will provide exceptional service to our customers and ensure their satisfaction with our services.

About the Role:

  • Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
  • Answer questions, research problems, resolve issues, provide pricing, schedule service(s), and provide closure for customers.
  • Interact with customers/prospects by scheduling various pest and builder-related services using the Route Point software.
  • Conduct telephone conversations with customers about issues surrounding their service in a professional manner.

About You:

  • You must have 1 year of previous customer service experience.
  • You should have entry-level customer service skills and technique.
  • You should have basic understanding of computers.
  • You should be able to work in a fast-paced environment and multitask effectively.

Benefits:

  • Competitive pay: $15-$16 per hour.
  • Comprehensive benefits package including medical, dental, vision, company-paid life, and AD&D insurance.
  • 401(k) plan with company match up to 6%.
  • Paid Time off and holidays.
  • Employee discounts.


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