Customer Service Representative
7 days ago
HomeTeam Pest Defense is the #1 pest management company to homebuilders, performing over 2 million services a year. Our unique Taexx built-in pest control system during a home's construction sets us apart.
We're looking for a Customer Service Representative to join our team As a key member of our customer-facing team, you will provide exceptional service to our customers and ensure their satisfaction with our services.
About the Role:
- Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
- Answer questions, research problems, resolve issues, provide pricing, schedule service(s), and provide closure for customers.
- Interact with customers/prospects by scheduling various pest and builder-related services using the Route Point software.
- Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
About You:
- You must have 1 year of previous customer service experience.
- You should have entry-level customer service skills and technique.
- You should have basic understanding of computers.
- You should be able to work in a fast-paced environment and multitask effectively.
Benefits:
- Competitive pay: $15-$16 per hour.
- Comprehensive benefits package including medical, dental, vision, company-paid life, and AD&D insurance.
- 401(k) plan with company match up to 6%.
- Paid Time off and holidays.
- Employee discounts.
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