Senior Case Management Lead

3 days ago


New York, United States BronxWorks Full time

Unlock a meaningful career in social services with BronxWorks, a leading organization dedicated to empowering individuals and families.

About the Role

We are seeking an experienced Senior Case Management Lead to oversee a team of Case Managers and drive program success. In this critical role, you will be responsible for supervising daily operations, ensuring quality assurance, and promoting exceptional client outcomes.

About the Job

The ideal candidate will possess a Master's degree in Social Work (LMSW) and prior supervisory experience in a social service agency. Strong communication skills, proficiency in modern business communications, and ability to work effectively in a fast-paced environment are essential. If you're passionate about making a difference in your community, join our dynamic team

Key Responsibilities
  • Serve as a Team Leader: Supervise a team of Case Managers through regular meetings, providing guidance, support, and constructive feedback.
  • Review and Monitor Program Performance: Conduct monthly reviews of physical and virtual case records, reports, and statistical goals to ensure alignment with program objectives.
  • Maintain Quality Assurance: Direct staff interventions in difficult or crisis situations, monitoring program compliance, and implementing corrective actions when necessary.
  • Recruit and Develop Staff: Interview potential new staff members, develop comprehensive training programs, and foster a culture of professional growth.
  • Clinical Services: Maintain a caseload, provide direct services to clients, including intake, assessment, service plan development, referral, advocacy, counseling, and exit summaries.
What We Offer

BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees. Our organization values diversity, equity, and inclusion, creating a welcoming and supportive work environment. As a member of our team, you'll enjoy competitive compensation, opportunities for professional growth, and the satisfaction of making a tangible impact in the lives of our clients.



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