Admissions Representative

3 weeks ago

Orange, California, United States Azusa Pacific University Full time
Job Description

Azusa Pacific University is seeking a highly motivated and customer-focused individual to serve as an Admissions Representative. As a key member of our admissions team, you will play a critical role in promoting our graduate programs and undergraduate professional bachelor's programs to prospective students.

Key Responsibilities
  • Provide Exceptional Customer Service: Serve as the primary point of contact for prospective students, providing timely and accurate information about our programs via phone, email, text, and mail correspondence.
  • Meet Enrollment Goals: Meet identified enrollment goals, including inquiry to applicant, applicant to admitted, admitted to deposited, and admitted or deposited to enrolled yield goals, which directly impact tuition revenue generation and the financial health of the university.
  • Maintain Regular Contact: Maintain regular contact with every student on assigned roster, in accordance with the department service level agreement, with the primary goal of enrolling prospective students by answering questions in a timely manner through means of calling, texting, or emailing students.
  • Evaluate Application Files: Evaluate application files to ensure they are complete, serve as the first reader on graduate applications, make preliminary admission decisions, and recommendations for professional undergraduate applicants.
  • Participate in Admissions Events: Participate in and promote all admissions events at the Azusa campus, regional campuses, and online.
  • Provide Academic Counseling: Provide academic counseling to students regarding the admission process and program of interest, facilitate information exchange between programs and prospective students.
  • Provide Financial Aid Information: Provide financial aid information to prospective students and connect students to Student Financial Services.
  • Maintain Admissions Database: Maintain admissions database through daily input and report management.
  • Contribute to University Marketing Efforts: Provide input for university marketing efforts for majors and degree programs based on current trends and forecasted changes in higher education.
  • Develop Relationships: Work in conjunction with the department chair, program director, other faculty, and support staff to continually develop relationships to ensure prospective students enroll in the appropriate APU degree program to meet their education and career objectives.
Requirements
  • Education: Bachelor's Degree required; master's degree preferred.
  • Experience: One to three years of professional experience working with people in a customer service and/or recruiting/sales environment. Previous admissions experience is preferred.
  • Skills: Strong written and verbal communication skills, ability to manage details and follow through, collaborative and effective team member and team builder, excellent oral and written communication skills, word processing-computer skills, competency in Excel, self-management/organizational skills, and fluency in Spanish is a plus.
Working Conditions
  • Physical Demands: Requires repetitive motion and sitting at computer keyboard, hearing and speaking on the telephone, meetings may require walking and/or driving to various University locations, ability to pull, push, bend, grasp, reach, and lift up to 20 lbs.
  • Visual Demands: Computer monitor and reading.
  • Environment: Pleasant office, comfortable temperatures.

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