Airport Concierge Team Lead

4 days ago


Coraopolis, Pennsylvania, United States Pittsburgh Airport Marriott Full time
About Us

Pittsburgh Airport Marriott values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our People First culture reflects our approach to employee development, benefits, and building meaningful relationships. We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. Ongoing training and development opportunities help our people build the skills and knowledge they need to advance their careers.

Our Commitment to You

We understand the care of our team members is as important as the service we provide to our guests and the communities around us. As an Employer of Choice, we strive to create exceptional guest experiences while promoting a positive work-life balance for our employees. If you have a genuine passion for hospitality, join our team to deliver outstanding service and memorable experiences for each guest.

Your Role

As an Airport Concierge Team Lead, you will supervise and schedule van drivers, coordinate guest service efforts, and maximize the guest experience through top-quality customer service. You will provide information and assist staff in recommending area restaurants, theaters, community events, and activities. Greet guests, offer assistance with check-in/check-out, deliver laundry, and store luggage. Coordinate and provide guest transportation as required by the hotel. Oversee the maintenance program of company vehicles, cleaning schedules, refueling, and trip logs.

Key Responsibilities
  1. Supervise and schedule van drivers as required and needed
  2. Coordinate guest service efforts to include group arrivals and departures
  3. Provide information and assist staff in recommending area attractions
  4. Greet guests and offer assistance with check-in/check-out
  5. Deliver laundry and store luggage
  6. Coordinate and provide guest transportation as required by the hotel
  7. Oversee the maintenance program of company vehicles
What We Offer

A high school education or equivalent experience is required. A working knowledge of guest services and hotel policies or operations is necessary. A valid driver's license as required by the state is also required. We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience.



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