Hotel Front Desk Team Member

3 days ago


Billings, Montana, United States Montana Trailhead Inn Full time
Job Title:
Hotel Front Desk Team Member

Montana Trailhead Inn is seeking a professional and positive hotel front desk team member to deliver an exceptional experience to every guest at our hotel. This part-time position offers the opportunity to go full-time later. You will welcome guests, manage their information, distribute keys and room assignments, and answer general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Estimated Salary:$15 per hour

Responsibilities:
  • Keep accurate records of all hotel guest account information
  • Greet, check-in, and check-out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Field customer complaints when necessary
  • Work with the housekeeping staff to ensure rooms are ready for new guests


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