Patient Relations Associate

2 weeks ago


Catonsville, Maryland, United States Gastro Health Full time

About the Role

Gastro Health is seeking a highly skilled Patient Relations Representative to support our gastroenterology team.

Key Responsibilities

  • Answer incoming calls and direct them to the appropriate department
  • Schedule, confirm, and cancel office appointments as needed
  • Work on referrals and import demographics from the patient portal
  • Pick up voicemail messages daily
  • Verify patients' health plan benefits and obtain authorization when necessary
  • Assist patients with questions and concerns regarding procedures
  • Call-in new prescriptions and refills, and obtain authorization if required
  • Collect co-payments, coinsurance, deductibles, or outstanding balances from patients and post payments
  • Research and assist patients with questions about balances, and collect applicable payments
  • Support the care center by assisting with record requests, managing the fax inbox, and scanning records

Requirements

  • High school diploma
  • 2+ years of experience in a medical practice or similar setting
  • Ability to multi-task, organized, and excellent customer service skills

What We Offer

  • 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
  • Discretionary profit-sharing contributions of up to 4%
  • Health insurance
  • Employer contributions to HSAs and HRAs
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Voluntary life insurance
  • Voluntary disability insurance
  • Accident insurance
  • Hospital indemnity insurance
  • Critical illness insurance
  • Identity theft insurance
  • Legal insurance
  • Pet insurance
  • Paid time off
  • Discounts at local fitness clubs
  • Discounts at AT&T


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