Public Service Officer

7 days ago


Fort Worth, Texas, United States Parkland Health and Hospital System Full time

We are seeking a highly motivated and dedicated Public Service Officer to join our team at Parkland Health and Hospital System. As a Public Service Officer, you will play a vital role in ensuring the safety and security of our patients, visitors, and staff.

Based in Dallas County, this role offers an exciting opportunity to work in a dynamic healthcare environment where patient care is a top priority. With over 125 years of experience, Parkland Health and Hospital System has established itself as a leader in providing high-quality patient care and promoting community health.

The estimated salary for this position is $40,000 - $60,000 per year, depending on qualifications and experience. This figure is based on national averages for similar positions in the healthcare industry and takes into account the cost of living in the Dallas area.

Job Description

This role involves monitoring traffic and limiting access to restricted areas, following established policies and procedures. You will also be responsible for monitoring high-risk patients in the Emergency room or other assigned areas and driving an escort shuttle to and from parking lots to ensure safe passage for the public and employees.

A key aspect of this role is maintaining positive working relationships with patients, visitors, and staff to promote customer satisfaction while performing security assignments. You will need to provide instructions, physical help, and perform other duties as needed to support a safe environment for patients, staff, and visitors.

  • Patrol assigned areas to discover and report safety and security hazards, adhering to established policies and procedures.
  • Ensure vehicle and pedestrian traffic moves smoothly within the campus.
  • Respond to service calls by following established policies and procedures.

In addition to these responsibilities, you will also be required to prepare accurate and timely reports consistent with internal practice and as required by law. This role also involves identifying ways to improve work processes and customer satisfaction and making recommendations to supervisors in support of the overall goals and mission of the District.

To succeed in this role, you will need excellent communication skills, both verbal and written, and be able to deal with the public in a tactful and diplomatic manner. You must also be able to handle stressful and possible crisis situations and have effective knowledge of applicable rules, regulations, policies, laws, and guidelines that impact or govern the department.


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