Customer Service Representative

4 weeks ago


Bloomfield Hills, Michigan, United States Exela Technologies Inc. Full time

About the Role:

As a Customer Service Representative at Exela Technologies Inc., you will be responsible for performing data entry tasks to update automated records and ensure the accuracy of work. Your primary responsibility will be to batch documents, key data from source documents, and verify the correctness of entries in a timely and efficient manner.

Key Responsibilities:

  • Batch documents and organize them for data entry processing.
  • Enter data from source documents into automated systems accurately and efficiently.
  • Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
  • Perform verification tasks as required, checking for accuracy and identifying errors.
  • Make corrective entries as indicated by verification results or other warnings.
  • Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
  • Operate peripheral equipment as part of the data entry process.
  • Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
  • Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
  • Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
  • Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.

Work Environment:

You will work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.

Physical Demands:

You will be required to stand, walk, simple grasp, reach with hand and arms, and engage in repetitive motion activities like twisting, bending, and climbing. You will also be required to lift up to 25 lbs. frequently.

Qualifications:

You must have a high school diploma or equivalent, proficiency in reading, writing, and speaking English, and the ability to work at a computer for extended periods. Experience with data entry is desirable.



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