Optical Customer Service Representative
4 weeks ago
Customer Service Role at Hoya Vision Care
We are seeking a skilled Optical Customer Service Representative to join our team at Hoya Vision Care. As a representative, you will be responsible for assisting customers via telephone and email by answering order status questions, resolving problems and/or issues relating to job orders, tracking jobs, and finding information for Rx's in process.
Key Responsibilities:
- Answer incoming calls from customers in a professional manner.
- Receive new orders, input Rx order correctly into DVI.
- Address and resolve customer requests and issues related to lab, lenses, services, pricing, product.
- Direct complaints concerning billing and services rendered.
- Refer complaints of service failures to designated department managers for investigation.
- Locate an order's current or past position in the facility by checking in computer system.
- Tag trays when necessary for expediting.
- Give estimated order completion times, monitor own 'promise jobs,' and notify customers of delays.
- Document phone conversations in account notes in DVI.
- Keeps abreast of products and availability.
Requirements:
- High School Diploma
- Call center experience is highly recommended
- Optical experience is preferred
About Hoya Vision Care
At Hoya Vision Care, we are committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer and compensation to all qualified applicants and employees without regard to age, race, color, national origin, religion, gender, handicap or disability, or any other category protected by federal state or local law.
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