Executive Director, Quality and Process Maturity

7 days ago

Tempe Arizona, United States Iridium Satellite, LLC Full time
About Iridium Satellite, LLC

Iridium Satellite, LLC is a leading provider of satellite communications solutions, renowned for its innovative network and services that enable critical communications worldwide. With over 20 years of experience, our company has established itself as a trusted partner for individuals, businesses, and the Internet of Things.

Job Summary

We are seeking an exceptional Executive Director, Quality and Process Maturity to join our team. This key role will drive continuous improvements across project and program management, quality, and business processes, ensuring the highest standards of quality and excellence in our mobile products, network services, and software.

Key Responsibilities
  • Foster and develop a high-performing team of 12-15 direct report professionals to advance our quality system and corporate-wide processes.
  • Ensure the delivered quality of our mobile products, network service, and software meets the expectations of our customers.
  • Lead the maturation of our quality system to support increasing scale and diverse delivery partners while reducing risk.
  • Mobilize leaders and experts throughout the organization to refine and standardize business processes that improve speed, cost, and predictability of doing business.
  • Leverage knowledge to solidify approaches to improve consistency of project management of development programs across all lines of business.
  • Coach and guide teams to achieve impactful cross-functional process discovery, design, and implementation.
  • Identify priorities and align resource needs for high-ROI process improvements.
  • Set company-wide expectations for process and quality excellence.
  • Partner with IT to deploy technologies that enable business processes and iterate to achieve maximum value from technology deployments.
  • Engage with colleagues at all levels to arrive at well-considered decisions and plans that achieve results while bolstering unity.
Requirements
  • Bachelor's degree in engineering, technology, business, or a related field.
  • 15+ years of combined relevant experience in program management, project management, quality management, supply chain, operational excellence, and/or consulting.
  • Industry experience in aerospace, telecommunications, and/or software development.
  • Previous management experience of both direct and indirect reports.
  • Excellent leadership qualities and the ability to facilitate collaboration across multiple departments.
  • Strategic mindset to translate business needs and priorities into objectives for an entire team.
  • Ability to identify and evaluate challenges and come up with effective solutions.
  • Strong sense of urgency in driving projects to completion and motivated to achieve outcomes and results.
  • Willingness to challenge the status quo while bringing others along through change.
Preferred Qualifications
  • Masters degree in business or management with an emphasis on operations.
  • Experience leading projects using both traditional and scaled agile planning methodologies.
  • Quality system framework knowledge, ideally AS9100 and/or ISO9001.
  • Operational Excellence / process transformation leadership / Lean and/or Six Sigma training and application experience to business (non-factory) processes.
  • Consulting experience conducting process redesign, organizational transformation, or similar.
  • Program Management Office (PMO) leadership or large-program engagement.
  • Performance management and metrics reporting, which could include Earned Value Management (EVM), executive and program dashboard design, incentive programs.
  • Customer exposure in both commercial B2B and government/defense arenas.
  • Risk management exposure at project and/or enterprise levels.
  • Manufacturing and test process knowledge of PCBs, consumer electronics, or avionics.
  • Software development familiarity.
What We Offer

Iridium Satellite, LLC offers a dynamic work environment, opportunities for professional growth, and a competitive compensation package.

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