Server Representative

2 weeks ago

Miami, United States Groot Hospitality Full time
About Groot Hospitality

Groot Hospitality is a dynamic and multicultural organization that values diversity, teamwork, and integrity. We strive to provide exceptional customer experiences and offer career opportunities with a balance between work and personal life.

Job Summary

We are seeking a skilled Server to join our team at Groot Hospitality. As a Server, you will be the face of our restaurant and responsible for delivering exceptional customer experiences. You will need to be quick on your feet, have a polite and friendly attitude, and be able to multitask in a fast-paced environment.

Key Responsibilities
  • Provide high-quality service to guests, exceeding their expectations and ensuring their complete satisfaction.
  • Interact with guests in a friendly and efficient manner, being attentive to their needs and making them feel welcome, comfortable, and relaxed.
  • Attend all restaurant required meetings and trainings, maintaining regular attendance and adhering to Groot Hospitality standards.
  • Work a variable schedule, including evenings, holidays, and weekends, with full-time availability.
  • Maintain high standards of personal appearance and grooming, wearing the proper uniform and adhering to food safety and sanitary guidelines.
  • Complete assigned side-work in a timely manner, having superior knowledge of the menu and being able to guide guests on food and beverage options.
  • Maximize productivity, identify problem areas, and assist in implementing solutions to improve the customer experience.
  • Assist in the training of new employees as required by Management.
  • Prepare final bills for guests, present checks, accept payment, process credit cards, or make change as needed.
Requirements
  • High school diploma or equivalent.
  • Must be of legal age to serve alcoholic beverages, according to local state laws.
  • Minimum of 2 years of experience in a high-end fast-paced environment.
  • Great knowledge of spirits, wines, beers, and classic cocktails.
  • Alcohol Awareness Certification (i.e. Serv Save, TIPs, etc..).
  • Food handling certificate preferred.
  • Level 1 Sommelier certificate a plus.
  • Excellent communication skills.
  • Ability to multitask.
  • Attention to detail, cleanliness, and safety.
  • Patience and customer-oriented approach.
  • Excellent people skills with a friendly attitude.
  • Responsible and trustworthy.
Physical Requirements
  • Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to be mobile for a minimum of 6 hours on your feet.

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