Customer Service Representative

1 week ago


Bradenton, Florida, United States Ocala Health System Full time
Job Summary

We are seeking a highly skilled and detail-oriented Registrar to join our team at Ocala Health System. As a Registrar, you will play a critical role in ensuring the highest quality of care is provided to our community.

Key Responsibilities
  • Welcome patients and family members in a professional manner, providing exceptional customer service.
  • Contact the nursing staff for emergency medical needs and answer patient and visitor questions.
  • Interview patients at workstation or at bedside to obtain all necessary account information.
  • Ensure charts are completed and accurate.
  • Verify all insurance and obtain pre-certification/authorization.
  • Calculate and collect patient liable amount.
  • Adhere to AIDET patient communication guidelines: Acknowledge, Introduce, Duration, Explanation, and Thank You.
  • Pushing computer cart on wheels while registering patients during the duration of the shift (which could be 7-10 hours).
Requirements
  • High school diploma or GED preferred.
  • One year of related experience preferred.
About Us

Ocala Health System is a leading healthcare provider in the region, committed to delivering exceptional patient care and service. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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