Customer Account Specialist for K-12 Education

6 days ago


Raleigh, North Carolina, United States IXL Learning Full time

Account Services Role

IXL Learning is a leading EdTech company seeking an Account Specialist to join our team in Raleigh, NC. As a key member of our Account Services team, you will play a critical role in delivering exceptional customer experiences and driving growth through strategic account management.

Key Responsibilities:

  • Provide ongoing support to customers via phone and email to ensure successful onboarding and success with IXL's products and services.
  • Work directly with district-level administrators and technology directors to ensure schools have the tools, contacts, and information they need to successfully adopt IXL.
  • Collaborate with customer teams, sales, engineering, and product design teams to develop and improve IXL's products and services.
  • Maintain and manage all customer accounts in your assigned territory.
  • Analyze data to ensure customer engagement and license utilization.

What We're Looking For:

  • Bachelor's degree in a relevant field.
  • 1+ years of experience in a customer or technical support role, preferably in education or educational technology.
  • Strong written and verbal communication skills.
  • Excellent analytical, diagnostic, and troubleshooting skills.
  • Able to prioritize tasks and work efficiently.
  • Energetic and positive person who works well both independently and in a collaborative group setting.

About IXL Learning:

IXL Learning is the country's largest EdTech company, reaching millions of learners through its diverse range of products. We value diversity, equity, and inclusion, and are committed to creating innovative products that make a real, positive difference for learners and educators. Our mission is to provide exceptional customer service and drive growth through strategic account management.

Salary: $60,000 - $80,000 per year, depending on experience.



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