Customer Experience Manager

4 weeks ago


Fairview Park, Ohio, United States Marshalls Full time

Customer Experience Supervisor at Marshalls

As a key member of our team, you will be responsible for creating a positive internal and external customer experience. This includes training and coaching associates on personalizing the customer experience while promoting loyalty programs.

Additionally, you will assign registers, support and respond to POS coverage needs, and coordinate breaks for all associates. You will also address customer concerns and issues in a timely and professional manner.

Key Responsibilities:

  • Create a positive internal and external customer experience
  • Train and coach associates on personalizing the customer experience
  • Assign registers and support POS coverage needs
  • Coordinate breaks for all associates
  • Address customer concerns and issues

About Marshalls

Marshalls is a leading retailer of brand-name merchandise at discounted prices. We offer a wide range of products, including clothing, accessories, home goods, and more.



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