Customer Service Representative

3 weeks ago


Pasadena, California, United States Alexander Brown - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will be responsible for providing exceptional customer service, educating customers about insurance options, and working with our agent to establish and meet marketing goals.

Responsibilities
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Work with the agent to establish and meet marketing goals.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements
  • Excellent interpersonal skills.
  • Excellent communication skills - written, verbal and listening.
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
  • Organizational skills.
  • Self-motivated.
  • Detail oriented.
  • Ability to multi-task.
  • Experience in marketing.
  • Property and Casualty license (must have currently).
  • Life and Health license (must be able to obtain).
Benefits
  • Simple IRA.
  • Group Life Insurance Benefits.
  • Salary plus commission/bonus.
  • Paid time off (vacation and personal/sick days).
  • Valuable experience.
  • Growth potential/Opportunity for advancement within my agency.

We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.

We are a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Additional languages spoken: Spanish



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