Restaurant Manager Assistant
4 weeks ago
As an Assistant Restaurant Manager at Dunkin', you will play a key role in supporting the Restaurant Manager and team to deliver exceptional guest experiences and drive sales growth. Your primary responsibilities will include:
Key Responsibilities:- Supporting the Restaurant Manager in the overall operation of the restaurant, including floor operations and Brand Training programs.
- Providing strong, positive leadership to the team to deliver great guest experiences and operational excellence.
- Overseeing Brand Training Programs, scheduling, training, validating, and certifying team members and shift leads.
- Ensuring Brand standards, recipes, and systems are executed.
- Creating and maintaining a guest-focused culture in the restaurant.
- Reviewing guest feedback results and implementing action plans to drive improvement.
- Communicating restaurant priorities, goals, and results to team members.
- Executing new product rollouts, including training, marketing, and sampling.
- Maintaining a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements.
- Controlling costs to maximize profitability.
- Completing inventory on a periodic basis as determined by the Franchisee.
- Supporting the Restaurant Manager in completing the weekly labor schedule, ensuring all shifts are staffed to meet guest demand and service standards.
- Supporting the Restaurant Manager in assigning staff and deployment.
- Supporting the Restaurant Manager in completing supplier and other vendor orders.
- Ensuring the restaurant budget is met as determined by the Franchisee.
- Managing cash over/short in the restaurant and ensuring team members follow the Franchisee's cash management policies.
- Engaging with the Dunkin' Brands Field Operations team as appropriate.
- Previous managerial experience preferred but not required.
- Previous fast food/quick service restaurant experience required.
- Top-notch customer service skills.
- Strong verbal and written communication skills.
- Excellent leadership skills.
- Ability to work well under pressure and multitask.
- Access to a vehicle and a valid Driver's License required.
- Ability to lift 50 lbs.
- Lincoln Employees must have a Food Handler's permit or be willing to obtain one.
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