IT Support Specialist
1 week ago
The IT Technician position at Charter Schools USA is a key role that requires a high level of technical expertise and excellent customer service skills.
This position involves providing support for personal and company equipment, ensuring proper functionality, safety of personal and company data, and effective communications.
The IT Technician must be attentive to detail, readily available, able to resolve issues or provide workarounds quickly, and work with members of the IT team to ensure the needs of their customers are being accounted for in ongoing operations and change.
The ideal candidate will demonstrate a positive and professional attitude and be very familiar with Apple, Windows, and Android devices.
- Support Functions
- Provide exceptional customer service
- Communicate effectively and timely to clients and supervisor
- Provide customer support through remote access and onsite presence
- Monitor support requests for rapid resolution and trend analysis
- Incorporate customer feedback, data, and observations for continuous improvement
- Recommend and/or develop solutions to meet clients' needs
- Promptly inform supervisor of any issue out of their scope or skill range
- Maintain disaster recovery and prevention, and business continuity procedures
- Participate in offered training programs to increase skill and proficiency related to assignments
- Provide or facilitate training for individuals, as needed
- Review current developments, literature, and technical sources of information related to job responsibilities
- Ensure adherence to safety procedures
- Follow federal and state laws, as well as company policies
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