Customer Service Ambassador
5 days ago
Unlock Your Potential with FHI Heat
FHI Heat is a pioneering leader in the beauty industry, renowned for our commitment to innovation and quality. As we continue to expand our operations, we're seeking an exceptional CUSTOMER SERVICE AMBASSADOR to join our dynamic team.
This exciting opportunity requires on-site presence five days a week in our Simi Valley office, where you'll be at the heart of our growing operations.
About UsWe are passionate about delivering outstanding customer experiences and empowering individuals to thrive in a fast-paced setting. Our cutting-edge hair tools and hair care products have made us a household name, and we're committed to continuous improvement.
Your RoleAs a Customer Service Ambassador, you will be responsible for:
- Delivering Exceptional Service: Engage with customers through phone, email, and chat, ensuring every interaction leaves a lasting positive impression.
- Solving Problems: Respond promptly to inquiries, resolve issues efficiently, and provide product information, order statuses, and general answers.
- Order Management: Process orders, returns, and exchanges with precision and accuracy.
- Record Keeping: Maintain and update customer records for seamless service.
- Team Collaboration: Work closely with other departments to enhance the overall customer experience.
- Feedback Analysis: Collect and analyze customer feedback, offering actionable suggestions for continuous improvement.
- Outbound Calls: Follow up on customer inquiries and resolve any outstanding issues, strengthening relationships and trust.
We provide a competitive compensation package, including an hourly rate of $20-$26 based on experience, as well as comprehensive benefits such as health, medical, dental insurance, vacation time, and more in-house perks.
RequirementsTo succeed in this role, you'll need:
- A high school diploma or equivalent.
- 3-5 years of customer service experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- The ability to thrive in a fast-paced environment and juggle multiple tasks.
- Proficiency in Microsoft Office Suite; SAP and Shopify experience is a plus.
- Outbound calling experience is a bonus.
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