Business Center Assistant Manager
4 weeks ago
At PNC, we are committed to delivering exceptional customer experiences and fostering a culture of inclusivity and respect. As a Business Center Assistant Manager, you will play a critical role in leading our team to achieve this goal.
Key Responsibilities- Manage the operational soundness of the branch, ensuring security procedures are followed and audit controls are in place.
- Lead a high-performing team through attraction, onboarding, coaching, and development of branch team members.
- Drive revenue and loyalty through proactive interactions with clients, influencing a range of ecosystem partners in an omni-channel environment.
- Foster a positive working environment that facilitates exceptional service and expanding profitable customer relationships.
- Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households.
- Consistently inspect, support, and coach the branded sales process to proactively achieve sales targets and customer loyalty.
- Drive the employee engagement experience, responsible for acquiring and retaining talent through training, coaching, and development of employees.
- Lead the performance management process for direct reports, responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security, and audit requirements.
- 3+ years of related experience, with a focus on branch banking services, decision-making, and critical thinking.
- Strong communication and interpersonal skills, with the ability to influence a range of ecosystem partners in an omni-channel environment.
- Ability to manage multiple priorities, drive revenue and loyalty, and consistently inspect, support, and coach the branded sales process.
- Experience in talent development, performance management, and risk management, with a focus on regulatory, security, and audit requirements.
PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical, dental, and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
In addition, PNC provides paid time off, including maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, unless otherwise required by law, between 15 to 25 vacation days each year, depending on career level, and years of service.
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