Resident Monitor Position
3 weeks ago
**Job Title:** Part-Time Resident Monitor
**Job Summary:** We are seeking a compassionate and detail-oriented individual to join our team as a Part-Time Resident Monitor at Community of Hope. As a Resident Monitor, you will be responsible for ensuring the safety and well-being of our residents, enforcing program rules, and providing assistance as needed.
**Responsibilities:**
- Adhere to all policies and expectations outlined in the Resident Monitor Handbook
- Monitor community areas within the building, including the lobby, phone room, and exterior areas, to prevent loitering and address any issues that may arise
- Answer phone calls in a respectful and pleasant manner, transferring calls and providing information as needed while maintaining resident confidentiality
- Ensure that visitors, volunteers, and residents are signed in and out when arriving and leaving, and document this information in the shift log
- Complete curfew checks each night by knocking on unit doors and documenting who is in the unit
- Email and/or call the Program Director and/or Case Manager as appropriate regarding outside agency visits
- Fill out incident reports to document unusual and difficult incidents involving residents or facility issues
- Inform residents of program rules and regulations and enforce them, using program staff and police as backup in difficult cases
- Offer additional assistance to residents as needed or requested by the resident or staff
**Requirements:**
- High school diploma or GED required
- Good verbal and written communication skills
- Proven ability to communicate effectively preferred
- Punctuality and reliability required
- Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, and Google Mail
- Ability to handle emotional situations with compassion and maturity
- Ability to remain calm and composed during emergencies
- Ability to act responsibly, professionally, and use good judgment under pressure
- Ability to write shift and incident reports in detail
- Experience working in a residential environment preferred
- Experience working with the homeless population preferred
**What We Offer:**
- A competitive hourly rate of $17.50 - $18.00 per hour
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 403(b) retirement plan
- Flexible spending accounts for medical and dependent care expenses
- Transportation pre-tax payroll deductions for metro expenses
**How to Apply:** If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, please submit your application, including your resume and a cover letter, to our online portal.
Community of Hope is an equal opportunity employer.
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