Service Department Manager

4 weeks ago


Roselle, Illinois, United States Friendly Ford of Roselle Full time
About Us

Friendly Ford of Roselle is a trusted Ford dealership in Roselle, known for its experienced staff and loyal customer base. Our team is dedicated to providing exceptional customer service and being an integral part of our community.

Responsibilities
  • Oversee service orders and workflow to ensure customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression.
  • Provide concierge support for owner inquiries, ensuring customers are not mishandled.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims and training of service department employees.
  • Set schedules and assign tasks to service department employees.
  • Reinforce company policies and adhere to company standards.
  • Encourage compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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