Automotive Industry Consultant
5 days ago
We are MSX International – a leading global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. Our company has over 25 years of experience working closely with vehicle manufacturers worldwide.
As an Automotive Industry Consultant, you will be responsible for supporting the District Manager Aftersales – Remote in each region. Your key responsibilities include interfacing with approximately 30–40 assigned dealerships to provide proactive support and build strong relationships with dealer operators, managers, regional offices, and zone teams.
You will need to thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda that addresses GM's and the dealer's sales, retention, and revenue priorities.
Achieving sales objectives for the district involves consulting with dealerships on how to grow their fixed operations and maximize the Part and Service Excellence (PASE) program. You will also focus on evaluating parts department inventory management processes to eliminate waste, increase parts loyalty, and improve efficiencies.
Additionally, you will coordinate resolution to warranty and customer-related issues by working with the Warranty Support Center, Regional Warranty team, and Customer Assistance following GM policies & procedures.
Our ideal candidate has a Bachelor's Degree, preferably in Sales or a related field, with emphasis on automotive service. They should possess strong communication and problem-solving skills, as well as proficiency in Microsoft Office products.
We estimate the salary for this position to be around $70,000 – $90,000 per year, depending on experience and qualifications.
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