Registration Coordinator

4 weeks ago


Northampton, Massachusetts, United States Partners HealthCare Full time
About Us

Cooley Dickinson Health Care, a member of the Mass General Brigham system, is a leading healthcare provider in western Massachusetts. With a rich history dating back to 1886, we have been advancing healthcare in the region for over a century.

Our Benefits

As a valued member of our team, you will enjoy a range of benefits, including competitive pay, comprehensive health insurance, generous earned time off, and opportunities for continued education and professional growth.

Main Function

The Central Registration Coordinator plays a critical role in ensuring the accurate registration of all patients. This includes verifying patient demographic information, choosing the appropriate insurance plan, and following departmental procedures when discrepancies are discovered.

Essential Job Functions
  • Accurately collect and verify demographic and insurance information from patients and/or their representatives.
  • Create new medical record numbers for patients not currently in EPIC.
  • Maintain accurate insurance information and guarantor changes for both Cooley Dickinson Hospital and Cooley Dickinson Medical Group.
  • Work collaboratively with the Centralized Scheduling/Registration Team to achieve shared goals and objectives.
  • Interact effectively with patients and doctor's offices to gather correct and complete data necessary to facilitate clinical and fiscal responsibilities.
  • Stay up-to-date with new regulations and requirements from public and private insurance companies.
  • Verify patient insurance coverage and determine eligibility using various applications and websites.
  • Provide patient information in accordance with HIPAA regulations.
  • Maintain confidentiality of all patients' records and data.
  • Provide excellent customer service to both internal and external customers.
  • Perform other functions/duties as requested.


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