Store Operations Manager with Customer Service Expertise

7 days ago


Tulsa, Oklahoma, United States Konnect General Stores Full time
Job Summary

We are seeking a highly motivated and experienced Store Operations Manager to join our team at Konnect General Stores. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our convenience stores, including scheduling, training, and supervising employees.

About the Role

The ideal candidate will have a minimum of 3 years' experience working in a convenience store setting, with a proven track record of success in managing store operations, improving customer satisfaction, and driving sales growth.

Key Responsibilities
  • Assist in the recruitment, hiring, and training of new staff members
  • Motivate and empower employees to provide exceptional customer service
  • Promote and resolve customer complaints in a timely and professional manner
  • Implement and enforce established daily operating procedures to ensure stores are clean, adequately stocked, organized, and well-maintained
  • Ensure all merchandise is stocked, priced correctly, and displayed in a safe manner
  • Maintain quality brand image standards
  • Supervise and discipline employees according to company policy
  • Monitor competitors' prices and send data to the corporate office as required
  • Complete daily paperwork and computer entry on time
  • Monitor cash over/short, inventory shrinkage, and drive-offs daily
What We Offer

In return for your hard work and dedication, we offer a competitive hourly wage ($24-$28) that rewards your efforts, and benefits to ensure your well-being (benefit options apply to full-time employees).

  • Medical, Dental, and Vision insurance (Full-Time Employees)
  • Shift Meal Discounts
  • Paid Time Off (PTO)
  • Flexible Work Schedules
  • Employee Recognition
  • Option for Payroll Advance of Hours Worked On Demand Payment
Requirements
  • Minimum 3 years' experience working in a convenience store setting required
  • High School Diploma or General Equivalency Diploma (GED) recommended
  • Ability to stand, walk, climb, balance, stoop, kneel, crouch, crawl, and occasionally lift and/or move up to 50 pounds
  • Must demonstrate all Store Associate duties and be able to efficiently manage all store activities
  • Must be available to work various shifts, including weekends and holidays, as required
  • Must have a reliable source of transportation and the ability to be reached 24 hours a day, 7 days a week


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