Sales Associate
4 weeks ago
SmileDirectClub is a pioneering oral care company that has helped over 1.8 million people transform their smiles through our innovative telehealth platform for orthodontia.
Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer experiences, explaining our product, and guiding customers through timelines and expectations.
Key Responsibilities- Deliver 5-Star experiences for every customer
- Be the face of SmileDirectClub, explain our product, and guide customers through timelines and expectations
- Engage and form genuine connections with customers to keep them excited about their journey to a more confident smile
- Use cutting-edge technology to create 3D scans of customers' teeth for our Licensed Dental Professionals to review
- Help customers select the best payment plan for their budget
- Provide customers with complimentary whitening and guide them through the dos and don'ts
- Work with teammates to create a positive, high-energy atmosphere
- Additional responsibilities as needed to set your SmileShop up for success
- Sales and customer service experience, preferably in a retail sales setting
- Confidence when presenting our product and accurately addressing customers' questions and concerns
- Excitement and passion for transforming smiles and making an impact
- Fun and positive personality while being professional and eager to succeed
- Self-motivation and independence, but also open to learning
- Proven success and ability to quickly adapt to new systems and software
- Open-minded and optimistic as we continue to grow and innovate
- Remain curious and always look for ways to improve your shop operationally and the customers' experience
- Weekend availability
- Competitive wages starting at $18 an hour
- Medical, dental, vision insurance, including domestic partner coverage and company-funded HSA
- Three weeks of paid time off for full-time hourly employees
- Work-life balance with non-traditional retail hours
- Eligibility to participate in monthly performance bonuses, subject to individual and company performance
- Commitment to diversity, equity, and inclusion initiatives, including one flexible holiday offered per year for team members to celebrate key holidays
- Tuition reimbursement
- Paid parental leave
- Eligibility for our 401(k) with company match or Roth savings plan and additional financial planning resources
- TMSPP (Team Member Stock Purchase Program)
- Generous aligner and oral care discount and annual allowance for friends and family
- SmileWell wellness program focused on a holistic health approach, including no-cost team member assistance program offering free mental health and other various services
- Discounted pet insurance
- Commuter benefits
- Collaborative work environment and positive culture, including work-life balance initiatives
- Opportunities to grow within a fast-paced, innovative company
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