Sales Associate

4 weeks ago


Schaumburg, Illinois, United States SmileDirectClub Full time
About SmileDirectClub

SmileDirectClub is a pioneering oral care company that has helped over 1.8 million people transform their smiles through our innovative telehealth platform for orthodontia.

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer experiences, explaining our product, and guiding customers through timelines and expectations.

Key Responsibilities
  • Deliver 5-Star experiences for every customer
  • Be the face of SmileDirectClub, explain our product, and guide customers through timelines and expectations
  • Engage and form genuine connections with customers to keep them excited about their journey to a more confident smile
  • Use cutting-edge technology to create 3D scans of customers' teeth for our Licensed Dental Professionals to review
  • Help customers select the best payment plan for their budget
  • Provide customers with complimentary whitening and guide them through the dos and don'ts
  • Work with teammates to create a positive, high-energy atmosphere
  • Additional responsibilities as needed to set your SmileShop up for success
Requirements
  • Sales and customer service experience, preferably in a retail sales setting
  • Confidence when presenting our product and accurately addressing customers' questions and concerns
  • Excitement and passion for transforming smiles and making an impact
  • Fun and positive personality while being professional and eager to succeed
  • Self-motivation and independence, but also open to learning
  • Proven success and ability to quickly adapt to new systems and software
  • Open-minded and optimistic as we continue to grow and innovate
  • Remain curious and always look for ways to improve your shop operationally and the customers' experience
  • Weekend availability
Benefits of Joining the Club
  • Competitive wages starting at $18 an hour
  • Medical, dental, vision insurance, including domestic partner coverage and company-funded HSA
  • Three weeks of paid time off for full-time hourly employees
  • Work-life balance with non-traditional retail hours
  • Eligibility to participate in monthly performance bonuses, subject to individual and company performance
  • Commitment to diversity, equity, and inclusion initiatives, including one flexible holiday offered per year for team members to celebrate key holidays
  • Tuition reimbursement
  • Paid parental leave
  • Eligibility for our 401(k) with company match or Roth savings plan and additional financial planning resources
  • TMSPP (Team Member Stock Purchase Program)
  • Generous aligner and oral care discount and annual allowance for friends and family
  • SmileWell wellness program focused on a holistic health approach, including no-cost team member assistance program offering free mental health and other various services
  • Discounted pet insurance
  • Commuter benefits
  • Collaborative work environment and positive culture, including work-life balance initiatives
  • Opportunities to grow within a fast-paced, innovative company

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