Hotel Front Desk Supervisor

7 days ago

Manheim, Pennsylvania, United States Spooky Nook Sports Full time
Hotel Front Desk Supervisor

At Spooky Nook Sports, we're seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team. As a key member of our hotel management team, you will be responsible for leading the front desk team in providing exceptional service to our guests.

Key Responsibilities:
  • Manage all aspects of the front desk department, including operations, planning, budgeting, and payroll.
  • Lead trainings for new team members and ensure they are equipped to provide excellent service.
  • Establish procedures for property management systems and ensure compliance.
  • Work closely with the Housekeeping Manager to ensure cleanliness standards are exceeded.
  • Develop and maintain a well-informed, working knowledge of competing hotel properties and attractions in the area.
  • Assist the Front Office Manager in conducting regular team meetings and creating improvement plans as necessary.
  • Stay informed of industry trends and happenings through research, networking, and attending industry events.
Requirements:
  • 3+ years of experience in a hotel front office role.
  • Previous supervisory experience in a guest-focused department.
  • High School Diploma or equivalent.
  • Dependable transportation to and from work.
  • Fluent knowledge of the English language.
  • Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary.
Preferred Qualifications:
  • Highly dependable with a history of consistent attendance and punctuality.
  • Guest-focused/service-oriented with the ability to see the big picture and impact on the company.
  • Self-starting and motivated with the ability to work independently and take initiative.
  • Ability to multi-task and balance multiple projects/duties at once.
  • Team-focused mindset with a willingness to set own priorities aside to help others.

We offer a competitive compensation package, including benefits, paid holidays, and opportunities for professional growth and development. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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