Supervisor, Customer Site Lead

1 month ago


San Mateo, California, United States Thermo Fisher Scientific Full time

Job Summary

Thermo Fisher Scientific is seeking a highly skilled Supervisor, Customer Site to lead our team in the Chemical Management/Solvent Replenishment department. As a key member of our team, you will be responsible for delivering exceptional customer service, managing customer needs, and ensuring high levels of integrity, intensity, innovation, and involvement.

Key Responsibilities

  • Lead and Mentor a Team: Train and evaluate staff performance, promoting an environment of open communication and outstanding morale.
  • Manage Customer Needs: Exceed service levels, tracking performance metrics and ensuring a customer-focused approach.
  • Inventory Replenishment: Ensure detailed inventory replenishment and solvent management using systems like CisPro/BioVia for over 100,000 chemicals.
  • Compliance and Safety: Comply strictly with DOT regulations for chemical transfers and collaborate with customer EH&S on safety requirements.
  • Continuous Improvement: Conduct site assessments and lead continuous improvement initiatives.

Requirements

  • Education: Bachelor's Degree in a science/chemical related field is strongly preferred.
  • Experience: 3-5 years of supervisory experience, preferably in a laboratory setting.
  • Skills: Diligent problem solver, experience with CAPAs, proficient in Microsoft Suite, strong written and communication skills, and ability to adapt quickly to customer and internal systems.

Working Conditions

  • Work independently at the customer location, involving extensive walking and potential exposure to chemical allergens.
  • Must be able to consistently lift, push, and pull 30-40 pounds, and occasionally up to 50 pounds.

Compensation and Benefits

  • The salary range estimated for this position based in California is $81,800.00–$110,000.00.
  • This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.


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