Casino Guest Services Professional

2 weeks ago


Miami, United States CGC Group Inc. Full time
Casino Guest Services Professional

We are seeking a skilled Casino Guest Services Professional to join our team at CGC Group Inc. This role is responsible for ensuring exceptional guest experiences, addressing their requests, questions, and issues in a timely and professional manner.

The ideal candidate will have strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. A background in customer service or a related field is highly desirable.

Key Responsibilities:

  • Serve as the primary point of contact for guests, responding to inquiries and resolving issues promptly and professionally.
  • Work closely with reservations and shipboard teams to ensure seamless guest experiences.
  • Process casino credit requests, applications, and approvals efficiently and accurately.
  • Coordinate and execute casino events, including tactical support for relevant stakeholders.

Requirements:

  • High School Diploma or equivalent required; higher education in Marketing or a related field preferred.
  • 2 years of relevant experience or customer service experience required.
  • Strong computer and MS Office skills.
  • Preferred experience in casino or hospitality.
  • Excellent communication and phone etiquette.

Benefits:

  • Dental, Vision, STD, and LTD benefits.
  • Voluntary Life & AD&D, Accident, Critical Illness, Hospital Indemnity, Health Advocate EAP, and Health Equity Commuter Benefits.
  • ZayZoon and 401k plans.

Compensation:

$22/hour, paid every Friday. We offer a competitive salary and benefits package to attract and retain top talent.


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