Dunkin' Shift Team Lead
3 days ago
Shift Leader Role Description
The Dunkin' Shift Leader plays a vital role in our team, responsible for providing guidance, support, and coaching to our Crew Members to deliver a fantastic guest experience.
Key Responsibilities:
- Team Management: Support a respectful team environment, communicate shift priorities, goals, and results with team members, and manage cash over/short during shift.
- Guest Focus: Understand and exceed guest expectations, needs, and requirements, resolving guest concerns by following Brand recommended guest recovery process.
- Operational Excellence: Create and maintain a guest-first culture in the restaurant, ensure Brand standards, recipes, and systems are executed, and maintain a safe, secure, and healthy work environment.
Requirements:
- Math and Writing Skills: Basic math and writing skills are required to manage cash, maintain inventory, and complete reports.
- Computer Skills: Basic computer skills are necessary to operate POS systems, manage inventory, and complete tasks.
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