Technical Support Specialist

1 day ago


Quakertown, Pennsylvania, United States Simmons Foods Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Simmons Foods. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring that all technology-related office components are functioning at optimal levels.

Key Responsibilities
  • Provide end-user technical support via phone, email, and in-person
  • Track and resolve technical issues using our internal helpdesk system
  • Collaborate with other IT staff to achieve optimal support levels
  • Deploy new computer systems, install software, and configure equipment
  • Perform daily backups and ensure data recovery
  • Support VMWare and assist System Administrators with troubleshooting
  • Stay up-to-date on desktop trends and participate in educational opportunities
Requirements
  • 2+ years of experience in a related field
  • Knowledge of basic computer hardware, Microsoft Office, and ERP systems
  • Experience troubleshooting PCs and network devices
  • Strong communication and interpersonal skills
  • Preference for manufacturing or food processing experience
Education
  • High School Diploma or equivalent
  • Associate's Degree in Information Technology/Computer Science or related field (preferred)
Work Environment

This role requires regular travel to supported sites and may involve working in a fast-paced environment with multiple priorities.



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