Member Engagement Coordinator

1 month ago


Michigan City, Indiana, United States La Porte County Family YMCA Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Engagement Specialist to join our team at the La Porte County Family YMCA. As a key member of our staff, you will be responsible for delivering exceptional service to our members, promoting our programs and services, and maintaining a clean and organized lobby area.

Key Responsibilities:

  • Provide excellent service to members, guests, and program participants in a timely and professional manner.
  • Welcome and engage with members, responding to their needs and concerns in a friendly and respectful manner.
  • Conduct interviews and tours to promote our programs and services, and sell memberships to prospective members.
  • Build relationships with members, helping them connect with each other and the YMCA.
  • Resolve membership concerns and inform supervisors of unusual situations or unresolved issues.
  • Apply all YMCA policies related to member services.

Requirements:

  • High school diploma or equivalent required.
  • Certifications in CPR/AED and First Aid required within 30 days of hire.
  • Customer service or relationship-building experience preferred.
  • Excellent interpersonal and problem-solving skills required.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Strong attention to detail and excellent oral and written communication skills required.
  • Proficiency in PC and ability to use specific Membership software programs required.

Work Environment & Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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