Executive Director of Flight Operations

2 days ago


Paramus, New Jersey, United States iFLY Holdings, LLC Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our iFLY team in delivering exceptional customer experiences and driving business growth. As a key member of our leadership team, you will be responsible for developing and executing strategies to increase revenue, improve operational efficiency, and enhance customer satisfaction.

Key Responsibilities
  • Develop and implement business growth strategies to drive revenue and profitability
  • Lead and manage a high-performing team of Operations Managers, Lead Instructors, Instructors, Customer Service Representatives, Keyholders, and STEM educators
  • Collaborate with the Operations Manager, Lead Instructor, and Regional Director to meet/exceed safety audits, EBITDA budget, NPS, turnover, instructor productivity, and customer referrals
  • Recruit, hire, train, develop, and performance manage team members to ensure the highest level of customer satisfaction and employee engagement
  • Uphold and enforce all safety guidelines and standards, ensuring a secure environment for both employees and customers
Requirements
  • 3-5 years of proven success in a General Manager role in a customer-facing industry with direct P&L ownership
  • Proven ability to drive profitability while maintaining safety standards, customer, and team member experiences
  • Proficiency in monitoring various business metrics and developing plans to address any gaps
  • Experience with developing and executing local marketing strategies to drive growth
  • Proven inclusive leadership and excellent communication skills with the ability to clearly convey objectives and visions while inspiring and guiding a diverse team
What We Offer
  • Competitive salary and performance bonus opportunities
  • Medical, dental, vision, and supplemental plans
  • Paid time off (PTO) and parental leave
  • Company holidays
  • 401k retirement investment with generous company match
  • Private wellness coaching
  • Employee assistance programs (F2F counseling, financial coaching, legal counseling & mediation services)
  • Team member discount on retail merchandise and flight packages
  • Free flight time for team members and family
  • Ongoing training and development program


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