Business Operations Manager

4 weeks ago


Ormond Beach, Florida, United States PNC Financial Services Group, Inc. Full time
Job Summary

We are seeking a highly skilled Business Operations Manager to join our team at PNC Financial Services Group, Inc. As a Business Operations Manager, you will be responsible for managing the operational aspects of a Branch & Business Center branch, including service and operational aspects. You will also be responsible for managing, coaching, and executing a proactive client experience within an omni-channel environment.

Key Responsibilities
  • Manage the operational soundness of the branch and team, including the maintenance of security procedures and adherence to compliance and regulatory guidelines.
  • Manage service and operational aspects of a Branch & Business Center branch, including managing, coaching, and executing a proactive client experience within an omni-channel environment.
  • Provide solutions and advice to improve client financial well-being and grow branch revenue through acquisition and share-of-wallet growth of consumer and business households.
  • Consistently inspect, support, and coach the branded sales process to proactively achieve sales targets and customer loyalty.
Requirements
  • Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Approach, Results-Oriented
  • Branch Banking Services, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management, Selling
What We Offer

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.



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