Affordable Housing Support Specialist

7 days ago


Nashville, Tennessee, United States Elmington Full time
Empowering Affordable Housing Communities with Excellence

We are seeking a highly skilled Affordable Housing Support Specialist to join our team at Elmington. As a key member of our support team, you will play a pivotal role in ensuring the success of our customers in the affordable housing sector.

With a strong focus on delivering exceptional customer service and support, you will assist customers with product inquiries, comments, and concerns related to affordable housing needs. Your expertise will help customers navigate compliance requirements and troubleshoot any issues they may encounter.

  • Main Responsibilities:
  • Provide first-line support to customers through phone, email, and tutorials, addressing questions and troubleshooting issues.
  • Collaborate with the Sales team to support product demonstrations for potential clients, highlighting features and benefits specific to Affordable Housing.
  • Assist in the implementation of new clients in the Affordable Housing sector, ensuring a smooth onboarding experience that addresses compliance and operational workflows.
  • Work closely with the Product team to gather customer feedback, suggest improvements related to affordable housing, and escalate unresolved issues for timely responses.

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

As an Affordable Housing Support Specialist at Elmington, you will have the opportunity to work with a dynamic and passionate team dedicated to making a positive impact in the affordable housing community. If you are a motivated and customer-focused individual with a passion for supporting affordable housing communities, we encourage you to apply.



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