Field Service Engineer II: Atlanta, GA

2 days ago


Atlanta, Georgia, United States Werfen Full time

Company Overview

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We are Werfen, a leading global company in the healthcare sector, with over $2 billion in annual revenue and more than 7,000 employees worldwide.

Our mission is to constantly learn and be challenged on a daily basis, while providing our customers with exceptional service and support.

Salary

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The estimated salary for this position is between $70,000 and $100,000 per year, depending on experience and qualifications.

Job Description

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Key Responsibilities:

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  • Provide customer support with on-site visits to perform and complete installations, cost-effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems.">
  • Diagnose, analyze, troubleshoot, and fault isolate instrument symptoms and issues to determine failure and implement thorough corrective action.">
  • Deliver a high level of customer service to build and maintain customer relationships to ensure customer retention.">
  • Act as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up.">
  • Escalate and communicate unresolved technical issues.">
  • Advise customers regarding the proper orientation, maintenance, and troubleshooting of Werfen instruments and systems.">
  • Collaborate and communicate with all Commercial Operations colleagues, such as Sales and Applications roles, sharing customer situations, product information, and lead generations.">
  • Promote service contracts and follow up on service contract renewal through customer relationships.">
  • Ensure compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions, and records.">

Required Skills and Qualifications:

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Education:

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Associate's degree in Electronics, Medical Technology, Biomedical Engineering, or related industry training required. Equivalent experience in lieu of a degree will be considered.

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Experience:

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Minimum of 3 years of experience in a technical/support role (industry, military, and/or customer-facing).

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Benefits:

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We offer a comprehensive compensation package, including a base salary, incentive compensation, company vehicle with personal use allowance, phone and internet reimbursement, 8% 401(k) match, comprehensive health care benefits, company-paid life insurance, flexible spending account, tuition reimbursement, and more.

International Mobility:

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This position requires frequent travel within the United States, with occasional international travel possible.



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