Rental Operations Manager

2 weeks ago

Breckenridge, United States Vail Resorts Full time
Job Summary:

The Rental Operations Manager is responsible for overseeing the day-to-day operations of the ski and snowboard rental department. This includes managing the sales staff, supervising the rental process, and ensuring that the department is running efficiently and effectively.

Key Responsibilities:
  • Manage the rental operations team, including hiring, training, and scheduling staff
  • Oversee the rental process, including inventory management and cash handling
  • Develop and implement strategies to increase sales and improve customer satisfaction
  • Collaborate with other departments to ensure seamless operations and excellent customer service
  • Manage the rental inventory, including ordering and receiving new equipment
  • Ensure that all rental equipment is in good working condition and meets company standards
  • Develop and implement processes to improve efficiency and reduce costs
  • Provide excellent customer service and resolve customer complaints in a timely and professional manner
Requirements:
  • Minimum 2 years of leadership experience in a retail or rental environment
  • 2 years of experience in a management role in a resort or similar environment
  • Knowledge and passion for snowsports
  • Bachelor's degree preferred
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Discounts on ski and snowboard equipment and lessons

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