Customer Service Representative
4 days ago
Customer Service Representative
About the Company:Shield California Health is a leading provider of healthcare services, dedicated to delivering high-quality care and exceptional customer satisfaction. Founded in 1957, we have expanded nationally with service locations across the country.
Job Description:We are seeking a Customer Service Representative to join our team in Carrollton, TX. As a key member of our call center, you will be responsible for handling incoming customer calls, resolving common concerns, and providing exceptional support.
- Handle an average of 75 customer calls per shift
- Resolve customer complaints and concerns efficiently
- Enter accurate customer order information into our CRM database
- Process documentation requests for initial orders, renewals, and addendums
- 1 year of customer service experience
- Ability to multitask and work in a fast-paced environment
- Demonstrated problem-solving skills and excellent communication abilities
- Ability to speak, read, and write in English; Spanish preferred
- $17-34/hour salary range, with a typical starting pay of $19-20/hour
- Medical, dental, and vision benefits available on day one
- Flexible spending account and life insurance
- 401(k) plan with company match
- Vacation and sick days, paid holidays, and education assistance
We are committed to excellence and employee achievement. Our employees participate in continuous training and development programs to enhance their skills and knowledge. If you are a career-minded individual looking for a challenging role with opportunities for growth, join us at Shield California Health.
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