Customer Service Representative

4 days ago


Paris, Île-de-France, United States Shield California Health Full time
Job Title:

Customer Service Representative

About the Company:

Shield California Health is a leading provider of healthcare services, dedicated to delivering high-quality care and exceptional customer satisfaction. Founded in 1957, we have expanded nationally with service locations across the country.

Job Description:

We are seeking a Customer Service Representative to join our team in Carrollton, TX. As a key member of our call center, you will be responsible for handling incoming customer calls, resolving common concerns, and providing exceptional support.

  • Handle an average of 75 customer calls per shift
  • Resolve customer complaints and concerns efficiently
  • Enter accurate customer order information into our CRM database
  • Process documentation requests for initial orders, renewals, and addendums
Requirements:
  • 1 year of customer service experience
  • Ability to multitask and work in a fast-paced environment
  • Demonstrated problem-solving skills and excellent communication abilities
  • Ability to speak, read, and write in English; Spanish preferred
Compensation and Benefits:
  • $17-34/hour salary range, with a typical starting pay of $19-20/hour
  • Medical, dental, and vision benefits available on day one
  • Flexible spending account and life insurance
  • 401(k) plan with company match
  • Vacation and sick days, paid holidays, and education assistance
About Shield California Health:

We are committed to excellence and employee achievement. Our employees participate in continuous training and development programs to enhance their skills and knowledge. If you are a career-minded individual looking for a challenging role with opportunities for growth, join us at Shield California Health.



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