Education Advocate for Call Center Utah Residents

1 day ago


Hyde Park, Utah, United States MVA Solutions LLC Full time
Job Overview

MVA Solutions LLC is seeking a highly skilled and professional Education Advocate to join our team. As an Education Advocate, you will be responsible for communicating with customers to identify their needs and provide solutions that ensure they have a great customer service experience.

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About the Role:

  • You will receive inbound calls and place outbound calls to communicate with customers.
  • You will collect relevant information and provide solutions to meet customer needs.
  • You will refer to premade scripts for a variety of customer service topics.
  • You will use best practices in customer service techniques to develop rapport and build relationships with customers.
  • You will document all customer interactions.
  • You will attend trainings to maintain up-to-date skills and knowledge.

Key Qualifications:

  • You must be a resident of Utah.
  • A high school diploma or GED is preferred. We have protocols for those aged 14 to 17.
  • Previous experience as a Call Center Representative or in a similar role is preferred.
  • Excellent phone and verbal communication skills and understanding of active listening techniques are mandatory.
  • You must be able to work well under pressure in a fast-paced environment.
  • You must be highly organized with the ability to prioritize projects and manage time effectively.

Benefits:

  • We offer competitive compensation.
  • We fully pay for bachelor's and master's degree programs through our three online universities.
  • We provide paid Time Off.
  • We offer career growth opportunities.
  • We have part-time and full-time positions available.


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