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EAP Consultant, Federal

1 month ago

Fort Belvoir, Virginia, United States Magellan Health Full time
Job Summary

This position requires a Secret Clearance. We will accept an Interim Secret subject to meeting the qualifications.

As an EAP Consultant, Federal, you will provide direct support to organizations and their employees through the delivery of assessment, consultation, education, and triage services. You will use your knowledge of federal regulations to assist organizations in their appropriate handling of employee concerns and problems.

You will consult with employees and organizations on a variety of workplace and work-based issues. You will provide clinical expertise to restore employees with diminished performance to healthy functioning.

You will conduct critical incident response services, EAP assessments, and short-term counseling. You will also provide EAP orientations, customer webinars, critical incident response, and health and wellness trainings.

You will manage a caseload and other tasks, including timely case documentation to meet quality, qualitative, and quantitative performance expectations.

You will provide information and referral to appropriate levels of care as well as to community resources as appropriate.

You will participate in activities as requested that help improve SBU and/or client performance, excellence, and culture.

You will analyze and present issues in a clear, concise, persuasive manner, both verbally and in writing.

You will develop effective working relationships with peers within and across organizational lines and support team members and participate in team activities, including trainings, to assist in building a high-performance team.

You will take responsibility for your own development and stay current on skills and techniques needed to better serve members and help Magellan achieve its business and operational goals.

You will adhere to all contract requirements, such as qualification, performance standards, meetings, trainings, and etc. as well as comply with team standard operation procedures and company policy.

All other duties as assigned.

Responsibilities
  • Minimum of 5 years of clinical experience after receiving the graduate degree.
  • Clinical training must include instruction on chemical dependency, mental health, and brief therapy.
  • Must understand workplace issues, how businesses function, and a fundamental understanding of employee/employer relationships.
  • Must be capable of acquiring an understanding of EEO rules, ADA in the workplace, FMLA, and Drug-Free Workplace Requirements.
  • Must be able to provide accurate client assessment, including level of risk, substance abuse, and dependency, job performance issues, and refer to appropriate levels of care.
  • Competent in crisis intervention.
  • Demonstrates knowledge and expertise in solution-focused, brief therapy in an outpatient setting.
  • Strong customer service skills required.
  • Excellent training and listening skills.
  • Ability to interact effectively at all levels, both within the company and with external customers.
  • Adjusts well to new situations and changing priorities.
  • Comfortable with ambiguity and stress while handling a variety of assignments.
  • Maintains a positive, achievement-oriented attitude and consistent in accomplishing expected objectives.