SQC Technical Product Owner

19 hours ago

Atlanta, Georgia, United States Chick-fil-A Full time
Job Summary

We are seeking a highly skilled Technical Product Owner to lead our Environmental Health and Safety (EHS) and Quality Assurance (QA) Compliance Systems. This role will be responsible for testing data flows, issue resolution, configuration, and technical support for Chick-fil-A Supply, Bay Center Foods, and Supply Chain Development Center.

Key Responsibilities
  • Lead and own System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities
  • Partner with other system's stakeholders to define/validate new and existing integration touchpoints across the network
  • Identify and own system gaps for product backlog for future enhancements/capabilities
  • Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training across multiple systems
  • Lead and own the Business Relationship with Software Vendors that delivers excellent Customer Service and responsiveness to the Business
  • Provide 2nd Level Operational Support for Environmental Health/Safety and Quality Assurance Systems that includes advanced troubleshooting techniques and tools to minimize Business impacts
  • Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline
  • Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs
  • Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization
  • Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users' point of view
  • Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution
  • Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions
Requirements
  • Strong Operational experience with Environmental Health/Safety and Quality Assurance systems (EHS, QA, Learning & Development, etc), having great perspective on how users interact with each system
  • Deep understanding of the different components leveraged by each business while utilizing the different Compliance Systems, including Manufacturing and Distribution requirements
  • Deep understanding of data relationships to enable System-to-System performance
  • Working knowledge of how Compliance systems are utilized at Manufacturing sites and Distribution Centers
  • Strong experience in a Start-up or new Business Development environment
  • Customer Relations
  • Work closely with distribution centers, food production centers and business partners to ensure optimal alignment
  • Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
  • Demonstrate the ability to value both relationships and results
Qualifications
  • Bachelor's degree in Engineering, Computer Science, Business Administration, related field, or relevant experience
  • 8+ years of experience in an IT Business Analyst or related role
  • 8+ years of experience with Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development systems or equivalent systems
  • Excellent business communication and presentation skills
  • Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams
  • Excellent interpersonal, analytical, organizational, and problem-solving skills
  • Deep understanding of data requirements and flows
Preferred Qualifications
  • Cloud based Enterprise System experience
  • 10+ years of experience with Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development Systems in a Manufacturing and/or Distribution Environment
  • 10+ years of configuration and support of Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development Systems
  • Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
  • Experience with Master Data Management across enterprise systems
  • Business process management experience
Travel Requirements

20%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Bachelor's Degree Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field, or relevant experience

Job Function

Information Technology

Position Type

Experienced Professionals

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