Automotive Customer Service Representative
6 days ago
Are you passionate about delivering exceptional customer experiences and ensuring seamless interactions between customers and businesses? We are seeking a highly motivated and detail-oriented Automotive Customer Service Representative to join our team at Great Lakes Honda West.
We estimate the salary for this position to be around $40,000 - $55,000 per year, depending on experience and qualifications. Our ideal candidate will have strong communication skills, both verbal and written, with a professional phone manner. Proficiency with CRM systems and Microsoft Office Suite is also essential.
About the RoleThis role is responsible for managing service inquiries, scheduling appointments, following up on leads, and providing excellent customer service by addressing customer concerns and offering vehicle service recommendations. You will work closely with the service department to ensure a smooth scheduling process and accurate estimates for service needs.
- Handle inbound and outbound calls to schedule service appointments and answer inquiries.
- Contact customers to confirm appointments, send reminders, and provide updates on services.
- Generate and manage service leads through phone calls, emails, and text messaging.
To succeed in this role, you should have:
- A high school diploma or equivalent; college degree preferred.
- Previous experience in a customer service or BDC (Business Development Center) role, preferably in the automotive industry.
- Strong communication skills, both verbal and written, with a professional phone manner.
- Proficiency with CRM systems and Microsoft Office Suite.
- Ability to handle a high volume of inbound and outbound calls in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- A positive attitude and commitment to delivering excellent customer service.
Great Lakes Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other characteristic protected by applicable law.
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