Participant Advocate I

4 weeks ago


Santa Rosa, California, United States Catholic Charities of the Diocese of Santa Rosa Full time
Job Summary

Catholic Charities of the Diocese of Santa Rosa seeks a dedicated and compassionate Participant Advocate I to provide essential support and oversight at our emergency shelter locations. As a key member of our team, you will play a vital role in ensuring the safety and well-being of our participants.

Key Responsibilities
  • Provide housing-focused support and guidance to participants, ensuring their needs are met and their goals are achieved.
  • Facilitate safe operations of on-site communal programming and day-to-day shelter activities, promoting a positive and respectful environment.
  • Respond to participant requests, explain shelter expectations, and share information and referrals as appropriate to help participants obtain housing.
  • Participate in agency and countywide data tracking efforts, including data entry into the Homeless Management Information System (HMIS).
  • Assist with special shelter projects and assigned work assignments under the direction of a Participant Advocate III or Program Site Coordinator or Program Manager.
  • Help register and screen incoming clients, completing required forms, and monitor communal health and safety.
Requirements
  • High School Diploma and previous experience working or volunteering with individuals and/or families experiencing homelessness or equivalent related work experience.
  • Strong written and verbal communication, organizational, conflict resolution, and conflict resolution skills.
  • Understanding of causes of homelessness, experience working within social services, and familiarity with community resources.
  • Computer literacy, including experience with Microsoft 365 and Excel.
  • Cooperative, friendly, and helpful attitude with clients and co-workers.
  • Ability to work under pressure with a positive, solution-oriented approach.
  • Passion and enthusiasm for the mission of Catholic Charities and its clients.
Physical Requirements

Catholic Charities of the Diocese of Santa Rosa is an Equal Opportunity Employer. We do not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, membership or activity in a local human rights commission, or status with regard to public assistance.



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