Advanced Enterprise Network Support Specialist

6 days ago


Tampa, Florida, United States United One Communications LLC Full time

Job Overview

We are seeking a highly skilled Advanced Enterprise Network Support Specialist to join our team at United One Communications LLC.

About the Role

This is a critical position that requires expertise in applying VoIP protocols, VoIP codec, session border controller (SBC), and Unified Computing System (UCS) on an enterprise network.

The successful candidate will be responsible for providing Voice over Internet Protocol (VoIP) and Video support with extensive configuring and troubleshooting of VoIP solutions.

In addition, the individual will provide monitoring, incident management, problem resolution, troubleshooting, and reporting on the enterprise infrastructure.

Key Responsibilities

  • Configure and troubleshoot VoIP solutions on an enterprise network.

  • Provide Voice over Internet Protocol (VoIP) and Video support.

  • Monitor and report on the enterprise infrastructure.

  • Respond to incidents and resolve problems in a timely manner.

  • Collaborate with the Watch Officer to ensure seamless operations.

  • Participate in the development of operational configuration manuals and other documentation.

Requirements

  • A minimum of five years of experience with applying VoIP protocols, VoIP codec, session border controller (SBC), and Unified Computing System (UCS) on an enterprise network.

  • CCNA certification

  • DoD 8570 IAT Level II certification

  • Active Secret Security Clearance

  • U.S. Citizenship

Benefits

  • Comprehensive Health Insurance (Medical, Dental, Vision)

  • Life Insurance, Accidental Death & Dismemberment, Short- and Long-Term Disability

  • Employee Assistant Program (EAP)

  • 401(k) Savings Plan

  • Professional Development Assistance

  • Paid Time Off (PTO) and Paid Holidays

  • Employee Referral Bonus Program

Estimated Salary: $120,000 - $180,000 per year



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