Business Systems Director

15 hours ago

Dallas, Texas, United States Kenco Group Full time

About Kenco Group

Kenco Group is a leading provider of integrated logistics and supply chain solutions. Our team of experts is dedicated to delivering exceptional service and results-driven solutions to our clients.

Job Summary

We are seeking a highly skilled Business Systems Director to join our IT team. This role will be responsible for leading the development and implementation of business applications, managing a team of analysts, and providing technical support to end-users.

Key Responsibilities:

  • Manage a team of business systems analysts responsible for daily support of IT systems within Kenco's operations
  • Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions
  • Delve technical support to Production Support and site Superusers to resolve problems with all Kenco systems
  • Triage/evaluate and escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
  • Liaison to Operations, Engineers, and Superusers to evaluate process flow changes/recommendations and create Statement of Work and cost estimates
  • Ensure strong collaboration and communications across the company and serve as primary point of contact and Subject Matter Expert for the assigned product(s)
  • Develop resourcing strategies, allocate staff, identify tools, and coordinate specialized support as necessary for cost-effective support of Kenco's operations
  • Provide guidance and mentorship to team members for professional development in current and future roles
  • Provide analytical expertise within an assigned business unit/area, in the analysis, design, and development of business applications
  • Lead IT Project Management for all Change Requests/small project for assigned customer(s)
  • Ensure team compliance to required processes, procedures, documentation, tracking, and reporting
  • Document procedures and solutions to enable help desk to resolve issues
  • Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts
  • Participate with other IT members, customers, and other stakeholders in new product reviews, tests, and pilots
  • Perform feasibility studies, translating requirements into an appropriate design
  • Identify conflicting business practices and integration issues, suggesting alternative solutions
  • Fosters and maintains good relationships with customers and IT colleagues to meet expected customer service levels
  • Assist with collecting business requirements

Requirements:

  • Bachelor's degree in IT Management, Computer Science, Engineering, Accounting, Finance, Logistics, or related discipline, or equivalent work experience and technical training, is preferred
  • A minimum of 2-4 years Information Technology experience with at least 2 years in a management role
  • A minimum of 3-5 years' experience in business application development or business experience
  • Experience with WMS, TMS, and other relevant logistics software applications
  • Ability to manage multiple customer accounts and competing priorities

Salary Range: $110,000 - $140,000 per year

Location: Anywhere in the US (with some travel required)

Benefits:

  • Competitive salary range
  • Comprehensive health insurance package
  • Retirement savings plan
  • Professional development opportunities
  • Flexible work arrangement options

Working Hours: Monday-Friday, 8am-5pm (with occasional overtime required)

Travel Requirements: Approximately 25% of work time will require travel to various client locations throughout the US.

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