Customer Experience Specialist

7 days ago


Sunnyvale, California, United States 1X Technologies Cable Company Full time
Job Title

Customer Experience Specialist - Innovation Driven

About the Company

We are at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor through safe, intelligent automation.

Job Description

This role requires versatility as you'll engage with customers at multiple touch-points—from demonstrating our robots to providing support, answering and making customer calls. You'll be a crucial part of ensuring customers have a smooth and enjoyable experience with our products, from first interaction to delivery and beyond.

Key Responsibilities:
  • Conduct engaging and informative product demonstrations for potential customers
  • Participate in call campaigns to follow up on leads, engage prospective customers, and ensure a personalized experience to ownership
  • Provide responsive and helpful support to customers pre and post-purchase, troubleshooting issues and answering questions to ensure their satisfaction and support operational processes
Requirements

The ideal candidate will possess strong communication and interpersonal skills, with the ability to build rapport and trust with customers at all stages of the customer journey.



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