Patient Accounts Representative

2 days ago


Annapolis, Maryland, United States Chesapeake Oncology Hematology Associates Full time
Job Title: Collections Representative

Chesapeake Oncology Hematology Associates is seeking a skilled and detail-oriented Collections Representative to join our team.

Key Responsibilities:
  • Insurance Knowledge: Demonstrate a solid understanding of insurance processes, including deductibles, out-of-pocket expenses, and copays.
  • Payment Posting: Accurately record payments received from patients and insurance companies in the billing system, ensuring precise financial records.
  • Account Reconciliation: Conduct regular reviews of patient accounts to identify discrepancies, errors, or unpaid balances, and promptly resolve any issues.
  • Customer Service: Interact with patients and their families to address billing inquiries, providing clear explanations of charges and assisting in establishing suitable payment arrangements.
  • Collections: Initiate collection efforts for past-due accounts, adhering to ethical practices, and contact patients to discuss payment options and negotiate payment plans if necessary.
  • Documentation: Maintain detailed and accurate records of all interactions and transactions related to patient accounts, ensuring comprehensive documentation of payment arrangements and billing communications.
  • Compliance: Ensure strict compliance with healthcare billing regulations, including HIPAA, and adhere to other relevant guidelines to maintain legal and ethical billing practices.
  • Reporting: Generate regular reports on accounts receivable status, collections efforts, and billing performance for management review, providing insights and recommendations based on the analysis of financial reports.
Benefits:
  • Medical Insurance
  • Paid Leave
  • Holidays
  • 401k
  • Short Term Disability
Qualifications:
  • Previous experience in a similar role within healthcare finance or billing
  • Strong understanding of insurance processes and healthcare billing regulations
  • Excellent communication and negotiation skills
  • Proficient in relevant software applications for billing and financial record-keeping


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