Recovery Lounge Team Coordinator

7 days ago


Kansas City, Missouri, United States Chiefs Fit Full time
Job Overview

We are seeking a highly motivated and customer-focused Recovery Lounge Team Coordinator to join our team at Chiefs Fit. As a key member of our operations team, you will play a vital role in providing an exceptional experience for our members and guests.

About the Role

This is a full-time position that requires excellent communication and interpersonal skills. You will be responsible for maintaining an active knowledge of all Recovery services and promotions, contacting new members to set up their complimentary services, advising members on services that meet their goals, and driving sales to ensure the lounge has the tools needed to succeed.

Key Responsibilities
  • Maintain a high level of knowledge about Recovery services and promotions to provide expert advice to members and guests.
  • Contact new members to onboard them and provide a seamless experience.
  • Advise members on services that align with their goals and objectives.
  • Drive sales by promoting packages and retail products.
  • Assist with maintenance, delivery, and rebooting of Cryo chambers and tanks.
  • E nsure all members and guests have active memberships and are checked in correctly.
  • Collect dues and update billing as necessary.
  • Respond to member inquiries and concerns promptly and professionally.
  • Report any issues or concerns in a timely manner.
  • Contribute to maintaining club-wide standards of cleanliness.
  • Support other departments as needed.
Requirements

To be successful in this role, you must have:

  • A general understanding of the fitness industry.
  • Excellent customer service and communication skills.
  • The ability to work independently and as part of a team.
  • A strong organizational skillset.
  • Cryotherapy Certification.
  • 1-2 years of customer service experience preferred.
What We Offer

As a Recovery Lounge Team Coordinator at Chiefs Fit, you can expect a competitive salary of $45,000 - $55,000 per year, depending on experience, plus benefits and opportunities for career growth.


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