Shift Lead

4 weeks ago

Oshkosh, Wisconsin, United States RAD Full time
Job Title: Shift Lead

At RAD, we are seeking a highly motivated and experienced Shift Lead to join our team. As a Shift Lead, you will be responsible for supporting the Restaurant General Manager (RGM) in running great shifts in a self-sufficient manner.

Key Responsibilities:
  • Execute the Manager-In-Charge (MIC) Success Routine and ensure responsibilities under People, Customers, and Service are completed.
  • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
  • Ensure that all employees present a neat and clean appearance and wear company uniform.
  • Personally demonstrate the Customer needs are the highest priority.
  • Ensure food safety, quality, and accuracy of orders.
  • Resolve customer complaints quickly while maintaining positive customer relations.
  • Greets customers with a smile, is polite and pleasant when speaking with customers.
  • Works with urgency.
  • Works with management and fellow employees.
  • Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand.
  • Demonstrates a positive and enthusiastic attitude with co-workers.
Attendance and Punctuality:
  • Understands posted work schedule and reports to work as scheduled, on time, in uniform, and ready to begin tasks. Provides appropriate notice when unable to be at work.
  • Understands and uses approved time-keeping system, including accurately recording all hours worked.
Initiative and Energy:
  • Takes action without being told, goes beyond what is simply required, and maintains a high activity level.
Developing People:
  • Provide regular feedback to the RGM on the performance of Team Members.
  • Provide ongoing constructive and complimentary feedback to Team Members.
  • Actively participates in the training of Team Members.
  • Handle conflicts constructively and works with RGM to achieve resolution.
Act Like an Owner:
  • Assist Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.
  • Oversee proper product preparation, rotation, portioning, cooking, and holding times.
  • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
  • Perform other duties as required by manager.

This is a dynamic and fast-paced environment that requires a high level of energy and motivation. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Please note that this job description is not all-inclusive, and employees may be required to perform other duties as needed. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

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