Command Center Operations Specialist

4 weeks ago


Hamtramck, Michigan, United States ASM Global Full time
Job Title: Command Center Specialist

Job Summary:

As a Command Center Specialist at ASM Global, you will play a critical role in maintaining the day-to-day operations of our facility. You will be responsible for communicating with Supervisors, Officers, Management, and other emergency ancillary departments, as well as maintaining all electronic and written documents pertaining to records for the department. You will also answer incoming phone calls and dispatch security personnel appropriately to all emergency and non-emergency situations in the building.

Key Responsibilities:

* Answer and respond to incoming phone calls to the operations center
* Coordinate patrol operations through communication and surveillance systems
* Prioritize and dispatch patrol personnel in response to calls for service in the center
* Maintain electronic and written records pertaining to the department and center
* Monitor CCTV system for both emergency and non-emergency incidents
* Monitor and operate access control systems
* Contact emergency personnel as needed for any medical, fire, or restricted/unlawful activity

Requirements:

* High school diploma or equivalent, college education, and/or security/law enforcement/dispatch experience preferred
* Minimum (3) years' experience in dispatch operations, communications, and call center operations in security, law enforcement, fire department, EMS, or other emergency first responder capacity
* Ability to read, write, speak, hear, and communicate clearly in the English language
* Able to multitask in a fast-paced environment
* CCTV system operating experience
* Ability to sit for 8 hours, excellent typing skills, and ability to listen and respond to the radio
* Able to respond to emergency situations in a calm and composed manner

Benefits:

This position is benefit eligible. Huntington Place /ASM Global is an Equal Opportunity/Affirmative Action Employer and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply.

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