Guest Service Representative

1 week ago

Winter Park, Colorado, United States Winter Park CO Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Winter Park Resort. As a key member of our Guest Services team, you will be responsible for providing exceptional guest service, assisting with information, and processing sales. If you have a passion for delivering outstanding customer experiences and working in a fast-paced environment, we encourage you to apply.

Key Responsibilities
  • Provide exceptional guest service by assisting guests with information, selection of lessons, rentals, and sales.
  • Process lessons, rentals, ticket, and pass sales, collect payment, and give correct change.
  • Coordinate lessons and students/participants with on-hill ski/snowboard school, ski & snowboard supervisors, through in-person, radio, and telephone communication.
  • Collect guest comment information, obtain guest data when designated, and process information appropriately.
  • Professionally handle guest complaints and help solve guest problems.
  • Prepare daily cash summary by counting and recording all monies received, and produce daily-computerized sales reports.
Requirements
  • High School Diploma or equivalent.
  • Minimum one season experience with Winter Park Resort preferable.
  • One year cashiering experience, retail sales, front desk, accounting, or equivalent.
  • Basic computer skills, typing/keyboard, and good communication skills essential.
  • Intermediate level skiing/snowboarding ability desirable.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis. Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis. Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis. Able to talk and listen continuously in the process of communicating with guests, supervisors, and other employees.

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